Key Responsibilities:
- Requirements Gathering & Analysis: Collaborate with stakeholders to understand and document business requirements and translate them into functional and technical specifications.
- System Design & Implementation: Assist in the design and development of IT systems, ensuring they meet business needs, enhance user experience, and integrate effectively with other systems.
- Process Improvement: Analyze existing systems, workflows, and business processes to identify areas for improvement and recommend actionable solutions.
- Testing & Quality Assurance: Conduct functional testing of IT systems and applications, ensuring they meet defined requirements and are free of defects.
- Troubleshooting & Support: Provide ongoing support for implemented systems, resolving technical issues, and assisting with system optimizations.
- System Documentation: Develop and maintain comprehensive documentation, including system specifications, user manuals, and troubleshooting guides.
- Collaboration: Work closely with project managers, developers, and end-users to ensure smooth system integration and implementation.
- Project Management Support: Assist with the planning, coordination, and execution of IT projects, ensuring that deadlines and quality standards are met.
- Training & Knowledge Sharing: Train end-users on new system functionalities and provide knowledge transfer sessions to internal teams.
Qualifications & Skills:
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience: 3 to 5 years of experience as an IT System Analyst, Business Analyst, or similar role in a software company.
- Technical Skills:
- Proficiency in system analysis, design, and implementation.
- Familiarity with database management (SQL, MySQL, Oracle).
- Experience with software development lifecycle (SDLC) methodologies such as Agile or Waterfall.
- Knowledge of programming languages (e.g., Java, Python, C#) and software development tools.
- Experience with enterprise applications and CRM/ERP systems (e.g., Salesforce, SAP) is a plus.
