Introduction
Miahona is a leading provider of water services and utilities, operating an extensive network of pipelines, treatment facilities, and distribution assets across multiple regions. Facing growing operational complexities and a lack of centralized insights into asset health, Miahona partnered with SingleClic to modernize its maintenance processes and improve overall asset performance using Microsoft Dynamics 365 ERP.
Business Challenge
Before engaging SingleClic, Miahona struggled with:
- Decentralized Asset Visibility: Multiple regional systems prevented a unified view of asset conditions, leading to missed maintenance windows.
- Unplanned Downtime: Inadequate scheduling tools led to reactive repairs, increasing outages and service interruptions.
- Cost Tracking Gaps: Without lifecycle costing and depreciation management, budgeting for replacement and repair was inconsistent.
- Manual Field Processes: Field teams relied on paper-based inspections, delaying updates to central records and slowing decision‑making.
Our Solution
SingleClic implemented Microsoft Dynamics 365 Finance & Operations with a focus on the Asset Management module, delivering:
- Centralized Asset Registry: All infrastructure assets—pipelines, pumps, valves, and treatment units—were ingested into a single database, enabling real‑time visibility.
- Predictive & Preventive Maintenance: Configurable rules and IoT‑driven alerts generated maintenance schedules before failures occurred.
- Lifecycle Costing & Depreciation: Automated cost tracking from acquisition through disposal ensured accurate budgeting and financial reporting.
- Mobile Inspections & Field Service Integration: Field technicians accessed work orders, recorded inspection data, and captured photos directly from a mobile interface, instantly updating Dynamics 365.
Technology Highlights
- Dynamics 365 F&O – Asset Management & Finance: Core ERP foundation for end‑to‑end asset and financial lifecycle.
- Power BI Dashboards: Interactive visualizations of maintenance KPIs, asset health scores, and budget variances enabled data‑driven decision‑making.
- Workflow Automation: Electronic routing of maintenance requests and approvals reduced administrative delays by 40%.
- Mobile‑Friendly Interface: Offline‑capable inspections and work order management improved field team productivity by streamlining data capture and reducing paperwork.
Business Impact
- 35% Reduction in Asset Downtime: Proactive maintenance schedules and real‑time alerts minimized unplanned outages.
- Extended Asset Lifespan: Predictive servicing extended the useful life of critical infrastructure by up to 20%.
- Real‑Time Reporting: Consolidated dashboards provided executives with up‑to‑the‑minute insights into performance and budgeting.
- Higher Operational Efficiency: Automated workflows and mobile tools increased field team productivity by 30%, enabling faster response times and greater service reliability.
Through this engagement, Miahona now operates a modern, data‑driven asset management environment that supports sustainable growth, optimal resource allocation, and exceptional service continuity.
